Responsible Gaming

Gambling always carries the risk of financial loss. No strategy or system can guarantee a win, and every session should be approached with that understanding in mind.

Responsible gaming is about staying in control of your betting behaviour so that gambling remains an enjoyable pastime rather than a source of harm. Wildzy encourages all players to treat gambling as entertainment, not as a way to generate income or recover previous losses.

The following principles form the foundation of safe play:

• Set a budget before you start and stick to it, regardless of outcomes;
• Only gamble with money you can afford to lose;
• Keep track of the time and money you spend on gambling;
• Take regular breaks to maintain a clear perspective;
• Avoid chasing losses, as this often leads to further financial harm;
• Do not gamble under the influence of alcohol, stress, or emotional distress;
• Use the responsible gaming tools available on the platform to reinforce your limits;
• Keep gambling separate from other financial responsibilities such as bills or savings.

Gambling addiction is a serious condition that can develop gradually and affect anyone. Being aware of the warning signs is an important step towards seeking help early.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally planned;
• Feeling unable to stop or reduce betting despite wanting to;
• Neglecting work, family, or social responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Feeling restless, irritable, or anxious when not gambling;
• Lying to friends, family, or colleagues about the extent of your gambling;
• Using gambling as a way to escape stress, anxiety, or other emotional difficulties;
• Continuing to gamble in an attempt to recover previous losses;
• Experiencing financial difficulties as a direct result of gambling;
• Feeling a persistent preoccupation with gambling, even when not actively playing.

Addressing a gambling problem requires practical steps and a willingness to seek support. The following recommendations can help you regain control and protect your long-term wellbeing:

• Use the deposit, loss, and wagering limit tools available in your account settings to cap your spending;
• Activate a cooling-off period or self-exclusion option if you feel your gambling is becoming unmanageable;
• Reach out to a trusted friend or family member and be open about your situation;
• Contact a professional organisation specialising in gambling addiction for confidential advice;
• Remove saved payment details from your account to create an additional barrier to impulsive play;
• Install third-party blocking software such as Gamban to restrict access to gambling websites;
• Replace gambling time with alternative activities that provide positive engagement;
• Keep a written record of your gambling sessions to identify patterns and triggers;
• Seek cognitive behavioural therapy (CBT), which has proven effective for gambling-related issues;
• Register with the National Self-Exclusion Scheme, GamStop, to restrict access across all licensed UK operators.

A range of dedicated organisations across the United Kingdom provide confidential support for those affected by gambling addiction. Reaching out is a positive step, and help is available at no cost.

• GamCare – offers free information, advice, and counselling for anyone affected by gambling harm in Great Britain: www.gamcare.org.uk;
• GamStop – the UK’s national self-exclusion scheme, allowing players to restrict access to all licensed gambling sites: www.gamstop.co.uk;
• Gamblers Anonymous UK – a fellowship of individuals who share their experience and support one another in recovering from gambling addiction: www.gamblersanonymous.org.uk;
• BeGambleAware – provides guidance, tools, and access to treatment services for players and their families: www.begambleaware.org;
• Gordon Moody – a specialist charity offering residential treatment programmes and online support for those with severe gambling disorders: www.gordonmoody.org.uk;
• National Gambling Helpline – a free helpline available 24 hours a day, 7 days a week, operated by GamCare: 0808 8020 133.

Anyone experiencing difficulties related to gambling can contact the Wildzy support team directly. The team is available to assist with activating responsible gaming tools, answering policy questions, or directing players to appropriate help services.

The following contact options are available to players in the United Kingdom:

• Live Chat – available directly through the Wildzy website for immediate assistance;
• Email – players can submit a support request by writing to the official support address listed in the Help section of the website;
• Help Centre – a dedicated section on the platform containing guidance on responsible gaming tools, account limits, and self-exclusion options.