Wildzy Privacy Policy

Wildzy collects personal data to provide its services lawfully and responsibly. This section outlines the categories of data collected, the purposes for collection, and the rights available to users under UK law.

Categories of Personal Data Collected

The following types of personal information may be collected during registration, account use, or interaction with the platform:

• Full name and date of birth;
• Contact details, including email address, telephone number, and residential address;
• Financial information, such as payment card details and bank account information;
• Identity verification documents, as required under UK anti-money laundering (AML) regulations;
• Browsing behaviour, device information, and IP address;
• Transaction history and account activity records.

Purposes of Data Collection

Personal data is collected for specific, legitimate purposes, including:

• Verifying user identity and age in compliance with UK Gambling Commission (UKGC) licence conditions;
• Processing deposits, withdrawals, and other financial transactions;
• Maintaining the security and integrity of user accounts;
• Meeting legal and regulatory obligations, including AML and responsible gambling requirements;
• Communicating with users regarding account status and platform updates.

Technical and Organisational Protection Measures

Wildzy applies industry-standard security measures to protect personal data from unauthorised access, loss, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted via the platform;
• Restricted internal access to personal data on a need-to-know basis;
• Regular security assessments and system monitoring;
• Secure storage of personal data with access controls in place.

User Rights Under UK Law

In accordance with the UK GDPR and the Data Protection Act 2018, users hold the following rights regarding their personal data:

• The right to access personal data held by Wildzy;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention requirements;
• The right to restrict or object to certain types of processing;
• The right to data portability;
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.

Requests to exercise any of the above rights may be submitted via the contact details provided within the platform. Wildzy will respond to all valid requests within the timeframes required by applicable UK law.

Personal data collected through the platform is used exclusively for defined and lawful purposes. Wildzy does not use personal information for any purpose beyond those disclosed in this policy.

Account Services and Transactions

Personal data is used to:

• Create and maintain user accounts;
• Process financial transactions, including deposits and withdrawals;
• Verify user identity as required under UK regulatory standards;
• Provide customer support and resolve account-related queries.

Service Improvement and Analytics

Aggregated and anonymised data may be used to:

• Analyse platform usage patterns and identify areas for improvement;
• Monitor technical performance and resolve system issues;
• Develop and test new platform features.

Marketing and Communications

Where users have provided explicit consent, personal data may be used to:

• Send promotional communications, including information about offers and platform updates;
• Personalise content and recommendations based on user activity.

Users may withdraw consent to marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting the platform directly.

Regulatory Compliance

Certain personal data is processed to fulfil legal and regulatory obligations, including:

• Anti-money laundering checks and know-your-customer (KYC) verification;
• Responsible gambling monitoring and reporting;
• Responding to requests from regulatory bodies, law enforcement agencies, or courts as required by law.

All processing of personal information is carried out on a lawful basis, and users are informed of the relevant basis at the point of collection wherever this is required under UK law.

Users have the right to access the personal data held about them, request corrections, or ask for the deletion of their information in accordance with applicable UK data protection legislation.

Accessing Personal Data

Users may submit a Subject Access Request (SAR) at any time to obtain a copy of the personal data held by the platform. Requests will be processed within one calendar month of receipt, in line with UK GDPR requirements. In certain circumstances, this period may be extended by a further two months where requests are complex or numerous, in which case users will be informed accordingly.

Correcting or Updating Information

If any personal data held is inaccurate or out of date, users may request a correction. Corrections will be applied promptly upon verification. Users are encouraged to keep their account information up to date to ensure continued access to platform services.

Deletion of Personal Data

Users may request the deletion of their personal data. Deletion requests will be assessed in accordance with legal obligations, including mandatory retention periods set out under UK financial and gambling regulations. Where deletion is not possible due to legal requirements, users will be informed of the reasons and the expected retention period.

Consent to Security and Payment Processing

By registering and using the platform, users acknowledge and consent to the following:

• Identity and security checks being carried out as required under UKGC licence conditions and UK AML legislation;
• Payment information being processed by authorised third-party payment service providers for the purpose of completing financial transactions;
• The transfer of necessary data to licensed payment processors, fraud prevention agencies, and identity verification services as part of normal account operations.

Wildzy is an online gambling platform strictly intended for users who are 18 years of age or older. Access to the platform by minors is prohibited in accordance with UK gambling legislation and the terms and conditions of the UKGC operating licence.

Age Verification

Whilst the platform employs age verification procedures, it cannot independently confirm the age of every individual without the submission and review of appropriate identity documents. Users are required to provide valid documentation to complete the verification process. Access to real-money gambling services will not be granted until age has been confirmed.

Discovery of a Minor’s Account

If it comes to the attention of the platform, or is reported by a parent or legal guardian, that a minor has registered an account or provided personal data without authorisation, the following steps will be taken:

• The account will be suspended immediately;
• All personal data associated with the account will be deleted without undue delay;
• Any funds held in the account will be returned in accordance with applicable legal requirements.

Parents or legal guardians who believe a minor has accessed the platform are encouraged to report this immediately using the contact details available on the platform. The platform supports the use of parental control tools and filtering software as an additional layer of protection.

In the course of providing its services, personal data collected by Wildzy may be transferred to, stored in, or processed in countries outside the United Kingdom. Such transfers may occur where the platform’s operational partners, technology providers, or service suppliers are based in other jurisdictions.

Basis for International Transfers

By registering an account and using the platform, users provide their informed consent to the potential transfer of their personal data to countries outside the UK. These transfers are necessary to support the delivery of platform services, including payment processing, identity verification, and customer support operations.

Safeguards for International Transfers

Where personal data is transferred internationally, Wildzy takes steps to ensure that appropriate safeguards are in place. These may include:

• Transfers to countries deemed adequate by the UK Information Commissioner’s Office (ICO);
• Use of standard contractual clauses approved for international data transfers under UK law;
• Contractual obligations requiring all third-party recipients to maintain confidentiality and apply data protection standards equivalent to those applicable in the United Kingdom.

All partners and service providers who receive personal data are bound by confidentiality obligations and are prohibited from using that data for any purpose other than the provision of the agreed services.

The terms set out in this privacy policy form part of the legal relationship between the user and Wildzy. This disclaimer may modify or clarify the scope and practical effect of the rules described within this document, depending on the circumstances in which it applies.

Applicability of the Disclaimer

This legal disclaimer comes into effect at the point at which the user accepts this privacy policy. Acceptance may occur through any of the following actions:

• Signing a document that incorporates or references this policy;
• Affirmatively accepting the policy through an online mechanism, such as ticking a consent box during registration;
• Acceding to the terms of this policy by continuing to use the platform after being presented with its contents.

Effect of the Disclaimer

The disclaimer does not remove any statutory rights that users hold under UK law, including rights under the UK GDPR, the Data Protection Act 2018, or the Consumer Rights Act 2015. Where any provision of this policy conflicts with mandatory UK legal requirements, those legal requirements will prevail. Users are advised to seek independent legal advice if they have questions about the interpretation or application of any provision within this document.

Cookies are small text files placed on a user’s device by a website during a browsing session. They are used to store information about user interactions with the platform and to support various technical and analytical functions.

How Cookies Are Used

Wildzy uses cookies for the following purposes:

• Collecting statistical data on platform usage, including page visits and session duration;
• Analysing user behaviour to identify patterns and improve platform functionality;
• Personalising the browsing experience, such as remembering language preferences and login status;
• Supporting platform performance and resolving technical issues.

Cookie Retention

Cookies placed by the platform are retained for a period of up to 12 months from the date of placement, after which they expire automatically. Users may choose to delete cookies at any time through their browser settings.

Managing Cookie Preferences

Users have the ability to control cookie settings through their web browser. Most browsers allow users to:

• Block all cookies;
• Accept only certain types of cookies;
• Receive notifications when cookies are placed.

Please note that disabling certain cookies may affect the functionality of the platform and limit access to some services. For further information on managing cookies, users are advised to consult the help documentation provided by their browser.

By accessing and using any part of the Wildzy platform, users are deemed to have read, understood, and accepted the terms of this privacy policy in full. Use of the platform constitutes acceptance of all provisions set out herein, including those relating to the collection, processing, storage, and disclosure of personal data.

Current Version

This privacy policy represents the current and operative version governing the relationship between the user and the platform. In the event of any discrepancy between this version and any previously published version, the current version shall prevail in all respects.

Policy Updates

Wildzy reserves the right to update or amend this privacy policy at any time. Where material changes are made, users will be notified through appropriate means, which may include a notice displayed on the platform or a communication sent to the registered email address. Continued use of the platform following notification of changes constitutes acceptance of the revised policy. Users are advised to review this document periodically to remain informed of any updates.

In certain circumstances, personal data collected through the platform may be shared with third parties. Such sharing occurs only where there is a lawful basis for doing so, and always in accordance with the terms of this policy and applicable UK data protection law.

Circumstances in Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Where required by law, regulation, or court order, including disclosures to law enforcement agencies, regulatory bodies such as the UKGC, or HMRC;
• Where disclosure is necessary to protect the rights, property, or safety of the platform, its users, or third parties;
• In connection with the resolution of disputes or enforcement of legal claims;
• Pursuant to contractual agreements with licensed service providers, including payment processors, identity verification agencies, and fraud prevention organisations.

Notification of Third-Party Sharing

Where third-party recipients of personal data are not already listed within this document, users will be informed of the identity, purpose, and scope of any proposed disclosure prior to or at the time of sharing, wherever this is possible and legally permissible.

Consent to Third-Party Disclosure

By providing personal data to Wildzy and continuing to use the platform, users consent to the disclosure of that data to authorised third parties in the circumstances described above. Third parties who receive personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose not covered by the original basis for disclosure.

The Wildzy platform may contain links to external websites operated by third parties. These links are provided for informational or convenience purposes only and do not constitute an endorsement of those websites or their content.

Third-Party Privacy Policies

External websites linked from the platform operate under their own privacy policies, which are independent of this document. Wildzy has no control over the data collection, processing, or storage practices of any third-party website and accepts no responsibility for those practices.

User Responsibility When Visiting External Sites

Users are advised to exercise caution when navigating away from the platform to external websites. Before providing any personal data on a third-party website, users are encouraged to:

• Review the privacy policy of that website carefully;
• Confirm whether the website operates under an appropriate regulatory framework;
• Assess whether the website applies adequate data protection standards.

Wildzy accepts no liability for any loss, damage, or inconvenience arising from a user’s interaction with any external website linked from the platform.